Effective Date: August 8, 2026
Thank you for choosing PharmaGuru. This policy explains how we deliver our digital and physical products.
1. Digital Products
PharmaGuru primarily provides online pharmaceutical training, courses, webinars, and eBooks.
- Delivery: Digital products are delivered electronically via email or through your PharmaGuru user dashboard.
- Access: Access is generally provided immediately after successful payment, unless otherwise stated on the product page.
- Physical Shipping: No physical shipment is required for digital products.
2. Physical Products
For purchases that include physical items such as printed books, certificates, or merchandise:
- Shipping: Currently available within India.
- Processing: Orders are generally processed within 2–5 business days after payment confirmation.
- Tracking: A tracking number will be provided once the order is shipped.
- Delivery: Estimated delivery is 3–5 business days for metro cities and 5–10 business days for other locations in India.
Delivery times may vary due to location, holidays, courier delays, or circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout. Products eligible for free shipping will be clearly indicated on the product page.
4. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, lost, or damaged, please contact us within 7 days of the expected delivery date at admin@pharmaguru.co. We will assist you in coordinating with the applicable courier service.
5. Refunds and Returns
For information regarding cancellations, refunds, and returns, please refer to our Cancellation & Refund Policy.
6. Contact Us
For shipping or delivery-related questions:
Email: admin@pharmaguru.co
Address: 755, Sector 45, Faridabad – 121010, India
Support Hours: Monday–Friday, 10:00 AM–6:00 PM IST
This version is better suited to your site because it clearly establishes that your primary products are digital and require no physical shipping, while still covering physical products if you offer them.